Woodscape Warranty

All goods provided will correspond with their specification, as agreed at time of order, and will be delivered free from defects in material and workmanship.

Characteristics of NVD Hardwood

We specialise in is a Naturally Very Durable Hardwood. Timber is classified in five broad categories based on their performance in ground contact. Timbers in the Naturally Very Durable category have a life expectancy, without preservative treatment, of more than 100 years in UK ground contact for section sizes of 200mm upwards. These timbers are usually very hard, extremely strong and have good fire and chemical resistance.

Dense Very Durable Hardwood in large sections seasons slowly over a number of years. During the acclimatisation process cracks/checks may appear, especially during periods of hot dry weather. These are more noticeable early in the seasoning cycle, than after indepth equalisation of moisture content has taken place.

Hardwood timber is a natural product subject to movement due to this acclimatisation.

For a few months after installation especially during hot/dry weather regular wetting may assist this gradual acclimatisation.

Hardwood Timber Lifespan

Naturally Very Durable Hardwood is the most dense timber commercially available, a 2” x 2” section will last in excess of 40 years in ground contact, so longevity of component performing within the characteristics should not be an issue.

Unlike preservative treated softwoods, the durability of NVD Hardwood is throughout the full section and any moisture ingress would not normally result in internal decay.

As hardwood timber is a natural product, any warranty claims relating to timber condition will be considered on this basis.

Where a timber has been utilised in accordance with client requirements that falls outside of our preferred range of NVDH timbers, Woodscape can accept no responsibility for the lifespan of these timbers.

Colour Variations

As a natural product, hardwood timber is subject to colour variation across pieces, sections and species. All components will fade to a silvery-grey colour over time, as such colour variations at time of supply are not considered a defect.

To give a measure of pre-installation protection against soiling most components are finished with one coat of Sadolin Industrial 94 Mais (or suitable alternative). This is not a colour stain or preservative,and will gradually fade away to allow the timber to weather naturally.

Application of alternative treatments or coatings due to Buyer specification either during manufacture or after installation is at the Buyer’s risk.

Manufacturing

Defects appearing to be from manufacturing issues that arise during the first 3 months following delivery, subject to examination to confirm that they are not related to wear & tear or third-party damage, will be remedied at no cost to the buyer.

Metalwork finishes, Electricals

Our furniture often incorporates other materials that will affect the above, the design life can only be governed by the lowest performing component and any warranties/ Guarantees are those offered by component suppliers.

Tannin

All hardwoods exude tannin as part of the natural weathering process, when certain tannins (particularly Oak) come into contact with ferrous particles they can react and create a blue/black ink type stain. This is perfectly normal and can be removed with standard household detergents/bleach. For more stubborn stains an Oxalic Acid based product can be used.

Damage through Use

Woodscape accept no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, abnormal weather conditions, failure to follow the Seller’s provided installation or maintenance instructions (whether oral or in writing), or misuse or alteration or repair of the Goods without the our approval.

Maintenance

Products should be maintained in accordance with the document “Caring for Woodscape Products”.

Handling

Goods delivered require careful unloading by the Buyer or his agent. Standard components, although heavy, are smoothly finished and responsibility for any damage caused through rough handling remains with the Buyer.

Claims

Any warranty claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to Woodscape within 48 hours from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.

If delivery is not refused, and the Buyer does not notify Woodscape accordingly, the Buyer shall not be entitled to reject the Goods and Woodscape shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

All components are supplied PHND (Pin Hole No Defect), RND (Resin No Defect), TND (Tannin No Defect) and SND (Stain No Defect).

Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification
is notified to Woodscape in accordance with these Conditions, Woodscape shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price
of the Goods (or a proportionate part of the price), but Woodscape shall have no further liability to the Buyer.

Woodscape accept no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the Buyer.

Warranty is only valid if the total price for the goods has been paid by the due date.

Warranty does not extend to parts, materials or equipment not manufactured by Woodscape, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.